Operations Manager – JOYRide
JOYRide™ is Michigan City’s first micro transit service, offering short fare taxi rides, art and history tours, and event transportation throughout the downtown area. We operate a fleet of pedal-assist tricycles and are passionate about sustainable transportation.
Position Overview
We are seeking an organized and tech-savvy Operations Manager to oversee our warehouse, equipment maintenance, dispatch operations, and special events coordination. This role is critical in ensuring smooth daily operations and maintaining our fleet of e-trikes. This is a part-time seasonal position Memorial Day to October 31 with some low-season pop-up events.
Key Responsibilities
- Maintain warehouse safety and cleanliness
- Oversee GPS units, charging banks, and equipment maintenance
- Perform basic and technical maintenance on e-trikes
- Manage trouble ticket logs and coordinate with bike mechanics
- Track e-trike usage and availability
- Receive and process new equipment orders
- Hire and supervise part-time shop assistant for trike cleaning and detailing
Dispatch and Customer Service
- Handle incoming communications (phone, text, email, app bookings)
- Dispatch drivers in real-time using the GetHapn app
- Schedule private bookings and special events
- Prepare and submit incident reports
Logistics and Event Coordination
- Coordinate private bookings, tours, and special events
- Manage e-trike transportation and charging for off-site events
- Collaborate with JOYRide management on event details and cost estimates
- Coordinate drivers for community events and engagement projects
Driver/Crew Management
- Maintain communication with lead driver for training purposes
- Handle staff scheduling, including finding replacements for call-ins
- Recruit team members for community engagement events
Qualifications and Skills
- Exceptional organizational and documentation skills
- Strong communication and management abilities
- Tech-savvy, with the ability to use GPS and dispatch software
- Basic mechanical aptitude
- Willingness to learn to drive and diagnose issues with e-trikes
- Detail-oriented and able to multitask in a fast-paced environment
- Customer service-oriented with a passion for sustainable transportation
- Ability to bend, stoop, crouch, kneel, walk, stand and sit for extended periods of time
- Availability on weekends and summer holidays as needed
Benefits:
- Opportunities for advancement within a growing startup
- Be a vital part of a supportive and collaborative team that values diversity and inclusivity
- Relaxed dress code
- Part-time opportunity
- Competitive pay: Commensurate with experience
Join our team and be at the forefront of innovative, eco-friendly transportation and hospitality in Michigan City!
To apply, please send your resume and a brief cover letter explaining why you’re excited about this opportunity to smile@joyridemc.com
JOYRide is an equal-opportunity employer and values diversity in our workforce.
